Systems Assistant

Description

**About the Company** AIRMAR TRANSPORTES INTERNACIONALES is a leading company in the international transportation sector with over 20 years of experience. We specialize in providing comprehensive logistics solutions to our clients, ensuring high-quality and efficient service. Working with us means becoming part of a committed and continuously growing team. \- Location: Venustiano Carranza, Mexico City. **Job Objective:** Provide technical support to internal users, ensuring the proper functioning of the technological infrastructure, computer equipment, networks, and systems, thereby guaranteeing operational continuity of the organization's IT services. **Basic Knowledge:** Ø Basic hardware knowledge Ø Proficiency in Windows operating systems. Ø Basic networking knowledge Ø Fault diagnosis and resolution Ø Remote support tool proficiency Ø Windows Server proficiency Ø Basic cybersecurity knowledge Ø Microsoft Office suite proficiency Ø Basic printer management and configuration **Competencies and Skills:** Ø Effective communication Ø Teamwork Ø Organization and activity tracking Ø Analytical ability and problem-solving Ø Proactivity and service orientation **Key Responsibilities:** Ø Provide first-level technical support to end users. Ø Resolve incidents using ticketing tools. Ø Resolve LAN-related network issues. Ø Perform preventive maintenance on computer equipment and hardware. Ø User account management. Ø Generate reports and track incidents with external vendors. **Academic Profile:** Ø Bachelor’s degree in Computer Systems, Computer Science, Information Technology, or a related field. **Experience:** Ø No experience required; 6 months’ experience in technical support preferred. **We Offer:** Ø Statutory benefits. Ø Grocery vouchers based on performance Ø Salary: $12,000 Ø Schedule: Monday to Friday, 9 AM to 6 PM Salary: $11,000\.00 \- $12,000\.00 per month Benefits: * Option for an indefinite-term contract * Grocery vouchers Workplace: On-site employment