Acquirer Chargeback Specialist

Description

Acquirer Chargeback Specialist **Date:** Oct 28, 2025 **Location:** Mexico, CMX, MX, 06820 **Company:** Scotiabank Application ID: 238870 Join a winning team with a clear purpose, committed to delivering results within an inclusive, high-performance culture. **Thank you for your interest in Scotiabank** **We are a Great Place To Work—apply now and become part of one of the best workplaces in Mexico** **Acquirer Chargeback Specialist** **Purpose:** Contribute to the overall success of the Acquirer Disputes team at the Mexico HUB by ensuring that specific individual objectives, plans, and initiatives are executed and/or fulfilled in support of the team’s business strategies and goals. Ensure all activities are carried out in compliance with current internal standards, policies, and procedures. **Responsibilities:** ✓ Analyze and handle chargebacks/compliance/pre-compliance/arbitrations and copy/good-faith requests received via VISA, MASTERCARD, and AMEX from other issuing banks, verifying that documentation provided by issuing banks contains the necessary data for chargeback management, adhering to SLAs established by the card brands, as well as performing proper management and communication with affiliated merchants to request documents and/or apply account debits. Delivering high-quality service in chargeback handling and promissory note requests, seeking to benefit affiliated merchants. Ensuring no duplication or prior credit/refund exists—either in chargebacks or copy requests—and respecting deadlines established for each chargeback or dispute code, providing first-level responses where applicable. ✓ Request required documentation from merchants to resolve chargebacks and requests, based on the codes under which they were submitted through the INCOMING process—which is sent daily—and likewise verify accounting reconciliation. ✓ Perform applicable representation processes based on the analysis conducted, ensuring recovery of funds; where necessary, conduct a second analysis and gather additional information for arbitration and pre\-arbitration chargebacks per brand requirements, and obtain the process manager’s approval before applying such second chargeback or pre-arbitration. ✓ Submit weekly reports on chargebacks sent for merchant debit. ✓ Actively participate in identifying potential issues that help the institution minimize risk, and notify the manager of cases detected during the chargeback process. ✓ Consistently participate in training sessions and coaching provided within the area. ✓ Provide high-quality information for tracking and generating operational, regulatory, and other reports. ✓ Serve as backup for other staff members as needed to ensure uninterrupted operations. **Experience** * Education: * Bachelor’s degree in economics, administration, or related field (completed or candidate) * Experience: * Minimum 3 years of verifiable experience in a role similar to this position * In-depth knowledge of VISA, MASTERCARD, and AMERICAN EXPRESS dispute rules. * Familiarity with domestic interchange agreements. **We Offer:** * Direct temporary contract. * Competitive salary * Benefits exceeding statutory requirements. Growth opportunities “If you require any accessibility-related accommodations during the hiring process, please inform our Talent Attraction team.” \*\*We are an inclusive employer that respects diversity and does not discriminate in any form\*\* \*\*Under no circumstances do we request pregnancy or HIV tests\*\* We value the unique skills and experiences each person brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations. **Application Recommendations:** 1\. Ensure you have been in your current position for at least one year at the time of application. 2\. Review the requirements and apply only if you meet them. 3\. Discuss your application with your current supervisor. 4\. Remember, you may apply for only one position at a time. * To participate in Scotiabank’s internal job postings, ensure your Talent Profile is updated to 100%. Location(s): Mexico : Mexico City : Cuauhtémoc Scotiabank is a leading bank in the Americas. Inspired by our corporate purpose—“For Your Future”—we help our customers, their families, and their communities succeed through a full range of advice, products, and services across personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for all. If you require accommodations during the recruitment and selection process—including, but not limited to, accessible interview locations, alternative-format documents, sign language interpreters, or assistive technology—please contact our Recruitment team. For technical support, click here. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this professional opportunity at Scotiabank, but only those selected for interviews will be contacted.