Summary: This role is responsible for defining and implementing the clienteling strategy across all client tiers in LATAM, reinforcing Dior standards, and fostering client engagement to achieve sales goals. Highlights: 1. Define and implement clienteling strategy for LATAM market 2. Develop and grow client relationships across all tiers 3. Act as an Ambassador for Dior top clients ### **Position** In partnership with the General Manager and the US Client Engagement team, will be responsible to define and implement the clienteling strategy, across all client tiers, in the LATAM market, in line with our business strategy and budget. ### **Job responsibilities** * Recruit new clients and cultivate relationships with the local community * Develop and elevate high potential mid\-tier clients by building a culture of strategic client engagement amongst the entire team * Develop and further grow our existing top\-tier clients, in partnership with the Client Relations team; * Act as an Ambassador and support for all Dior top clients, both from boutiques within our zone and globally They will reinforce our Dior standards, striving for excellence with every interaction, resulting in the development of long\-term relationships, and meeting and exceeding store sales and Key Performance Indicators (KPIs), notably planned business, mid\-tier client growth and top client revenue. This person is an experiential leader whose primary focus is to promote and support a culture of Client engagement. This position will contribute to our overall ambition to be the most desirable luxury brand in Latin America, in close partnership with Client Engagement, Retail Operations and Excellence, Retail Special Projects, Retail Training and Stores teams. ### **Profile** * Develop, train and share feedback with associates to optimize performance. * Strong interpersonal, communication, organization and follow\-through skills. * Maintain a fair and consistent set of standards for the team. * Adjust priorities and manage time wisely in a fast\-paced environment. * Communicate in a clear and concise manner and listen attentively to others. * Operate all equipment necessary to perform the job, including IT, POS systems, and all other office equipment. ### **Additional information** * At least 10 years of relevant retail management experience required. * Advanced English required, Portuguese (nice to have) * Sense of initiative and commercial creativity. * Strong knowledge of the luxury industry and hospitality industries ***CHRISTIAN DIOR*** **MAISON** ------------------------------- *“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,”* wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23\. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.
Juan García
Indeed · HR
Juan García
Indeed · HR
