Process Developer, AP & Sourcing Support Analyst

Description

Summary: This role involves providing systems and inquiry support to suppliers and internal clients via calls and email, troubleshooting access issues, and resolving invoice-related queries. Highlights: 1. Support suppliers and internal clients on Source to Pay processes 2. Troubleshoot access and invoice-related queries 3. Work at the cutting edge of AI, automation, and digital innovation ***Ready to shape the future of work?******At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s*** ***AI Gigafactory******, our industry\-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large\-scale models to*** ***agentic AI******, our breakthrough solutions tackle companies’ most complex challenges.******If you thrive in a fast\-moving, tech\-driven environment, love solving real\-world problems, and want to be part of a team that’s shaping the future, this is your moment.******Genpact (NYSE: G) is an******advanced technology services and solutions company that delivers******lasting******value for leading enterprises******globally.******Through our******deep business knowledge, operational excellence, and cutting\-edge solutions*** ***–****we help companies across industries get ahead and stay ahead.****Powered by curiosity, courage, and innovation******,******our teams******implement******data, technology, and AI******to******create tomorrow, today.******Get to know us at******genpact.com******and on******LinkedIn******,******X******,******YouTube******, and******Facebook******.*****Inviting applications for the role of** **Process Developer, AP \& Sourcing Support!****In this role is designed to offer systems \& inquiry support to NAM suppliers and internal clients via Inbound \& Outbound Calls/ Email. The assignment is designed to be the first line of contact to resolve queries relating to Source to Pay processes****Responsibilities** ==================== * **Receive/ Return \& Make calls to the suppliers/ internal Business contacts** * **Troubleshoot access related queries with NAM suppliers and/ or Internal clients including walk\-through users on necessary steps to resolve, but not limited to: \-Supplier setups \-Web Invoicing \- Invoice approval \-Supplier portal** * **Resolve queries relating to Invoice Status (Holds, Payments, etc.)** * **Assist in creating/ updating process documentations as needed** * **Attend Daily/ Weekly/ Monthly Operational reviews \& share feedback/ take actions assigned** * **Identify opportunities to simplify process** * **Prepare weekly dashboard metrics for review** * **Conduct sessions for supplier/ user training as needed** * **Escalate unresolved queries as necessary via ticketing system** **Qualifications we seek in you!** ================================== **Minimum Qualifications*** **Bachelor’s Degree from an accredited university or college.** * **AP, Customer Service or Operations experience in a multinational environment.** * **Knowledge of ERP usage (Oracle) and related digital tools.** * **Microsoft office intermediate knowledge (Excel, PowerPoint).** **Preferred Qualifications/ Skills*** **Strong oral and written communication skills (English, Spanish).** * **Ability to resolve multiple issues across supply chain process.** ***Why join Genpact?******Be a transformation leader*** ***– Work at the cutting edge of AI, automation, and digital innovation******Make an impact*** ***– Drive change for global enterprises and solve business challenges that matter******Accelerate your career*** ***– Get hands\-on experience, mentorship, and continuous learning opportunities******Work with the best*** ***– Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day******Thrive in a values\-driven culture*** ***– Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress*** ***Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.******Let’s build tomorrow together.*** ***Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.*** ***Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.*** JobProcess Developer Primary LocationMexico\-Nuevo Leon ScheduleFull\-time Education LevelBachelor's / Graduation / Equivalent Job PostingApr 9, 2026, 3:52:14 PM Unposting DateJun 9, 2026, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time