We are looking for a technical support profile with basic/intermediate knowledge of PHP and MySQL, responsible for providing second-level support to contact centers and end users, performing database queries and updates, and assisting with minor system fixes. **Main Responsibilities** * **Technical Support (80% of time):** * Second-level support for contact centers and end users * Resolution of operational incidents using SQL queries * Database data updates (activations, status changes, corrections) * Detailed documentation of incidents and solutions * Ticket tracking until resolution * Generation of operational reports from the database * Basic monitoring of automated processes * **Development and Maintenance (20% of time):** * Minor PHP code fixes (text, simple validations, styling) * Reading and analysis of error logs * Assistance in debugging simple issues * Updating configurations in PHP files * Escalation of complex issues to senior development * Support with testing new developments **Mandatory Technical Requirements** * **Basic/Intermediate PHP:** Ability to read code, understand workflows, and perform minor corrections * **Intermediate MySQL:** SELECT, UPDATE, INSERT, DELETE, basic JOINs, WHERE with multiple conditions * **SQL:** Queries for reporting, filtering, and controlled bulk updates * **1\-2 years of experience** in technical support (database experience preferred) * Analytical ability to identify problem origins * Proficiency with version control tools (basic Git) * Basic English for reading documentation **Desirable Requirements** * Studies in Computer Science, Information Systems, or related field (not mandatory with demonstrable experience) * Prior experience manipulating production databases * Knowledge of REST APIs (basic consumption) * Familiarity with HTML/CSS * Self-directed learning attitude **Personal Skills** * **Excellent communication:** Ability to explain technical problems in clear language * **Patience and empathy** when dealing with users under pressure * **Organization:** Simultaneous handling of multiple tickets with prioritization * **Proactivity:** Identifying patterns in recurring issues * **Responsibility:** Production systems require care and attention to detail * **Quick learning:** Desire to grow technically **Main Responsibilities** * **Technical Support (80% of time):** * Second-level support for contact centers and end users * Resolution of operational incidents using SQL queries * Database data updates (activations, status changes, corrections) * Detailed documentation of incidents and solutions * Ticket tracking until resolution * Generation of operational reports from the database * Basic monitoring of automated processes * **Development and Maintenance (20% of time):** * Minor PHP code fixes (text, simple validations, styling) * Reading and analysis of error logs * Assistance in debugging simple issues * Updating configurations in PHP files * Escalation of complex issues to senior development * Support with testing new developments **Mandatory Technical Requirements** * **Basic/Intermediate PHP:** Ability to read code, understand workflows, and perform minor corrections * **Intermediate MySQL:** SELECT, UPDATE, INSERT, DELETE, basic JOINs, WHERE with multiple conditions * **SQL:** Queries for reporting, filtering, and controlled bulk updates * **1\-2 years of experience** in technical support (database experience preferred) * Analytical ability to identify problem origins * Proficiency with version control tools (basic Git) * Basic English for reading documentation **Desirable Requirements** * Studies in Computer Science, Information Systems, or related field (not mandatory with demonstrable experience) * Prior experience manipulating production databases * Knowledge of REST APIs (basic consumption) * Familiarity with HTML/CSS * Self-directed learning attitude **Personal Skills** * **Excellent communication:** Ability to explain technical problems in clear language * **Patience and empathy** when dealing with users under pressure * **Organization:** Simultaneous handling of multiple tickets with prioritization * **Proactivity:** Identifying patterns in recurring issues * **Responsibility:** Production systems require care and attention to detail * **Quick learning:** Desire to grow technically Job Type: Full-time, Indefinite term Salary: $8,000\.00 \- $13,000\.00 per month Benefits: * Salary increases * Discounts and preferential pricing * Option for indefinite-term contract * Medical expense insurance * Vision insurance * Dental insurance * Company phone * Remote work Workplace: Hybrid remote in Mexico, Méx.