Browse
···
Log in / Register
Position Summary: Technical Support Analyst to manage incidents, coordinate with teams, analyze data, and provide end-user support, including equipment maintenance and inventory administration. Key Highlights: 1. Dynamic and collaborative work environment. 2. Professional development opportunities. 3. Access to continuous training and learning resources. **Opportunity for Technical Support Analyst at Promologistics** **Responsibilities** * Efficiently manage and resolve technical incidents. * Coordinate with internal teams for issue tracking. * Analyze technical data to improve processes and services. * Provide end-user support and collaborate in solution implementation. * Installation, configuration, administration, and support of operating systems (Windows / iOS). * Handling of Office suite, antivirus software, etc. * Computer maintenance and repair. Use of diagnostic tools and tools for correcting damage to computing equipment. * Administration of IT equipment inventories. * Ticketing system and SLA management. * Knowledge of wired and wireless networks: TCP/IP, VPN. * Basic knowledge of thermal printers (ticket and label printers). * Availability from Monday to Sunday with rotating days off. **Requirements** * Prior experience in technical support or related areas. * Knowledge of operating systems and diagnostic tools. * Ability to work under pressure and solve complex problems. * Strong communication and collaboration skills. **Benefits** * We offer a dynamic and collaborative work environment. * You will have professional development opportunities. * Access to continuous training and learning resources. The role offers an opportunity to significantly contribute to the success of our team and the growth of the company.
