Technical Support Analyst - SAP

Description

Job Summary: We are seeking a Technical Support Analyst with SAP expertise to ensure the proper functioning of devices, corporate accounts, and technological resources at a medical device company. Key Highlights: 1. Vital role in ensuring the company's technological operations run smoothly 2. Opportunity for growth and contribution to humanity 3. Preventive and corrective technical support for devices **Globaltech Medical Devices** is a company committed to its people and society. We provide medical solutions by importing, distributing, and marketing high-quality medical devices—primarily for spinal, orthopedic, and neurosurgical procedures. We seek talent that shares our organizational values and has a strong desire to grow and benefit humanity through excellent-quality medical solutions. We are currently looking for your talent as: **Technical Support Analyst with SAP expertise.** **Objective:** This position is critically important in guaranteeing the proper operation of devices, corporate accounts, software licenses, and other technological resources, delivering timely technical support and efficiently managing the inventory of technological assets. **Responsibilities:** * Provide **preventive and corrective technical support** for the company’s technological devices (computers, printers, peripherals, mobile devices, etc.). * Create, manage, and maintain corporate accounts for new hires, personnel changes, or departures. * Manage and administer **software licenses** and corporate tools, ensuring compliance with validity periods and usage policies. * Maintain an up-to-date **inventory of technological assets**, including additions, removals, and equipment maintenance. * Monitor the proper functioning of the network and internal systems, escalating incidents when necessary **Skills:** * Hardware and software technical support * SAP knowledge * Administration of Windows and/or macOS operating systems * Basic networking and connectivity knowledge * Management of technological inventories **Requirements** * Educational background: Bachelor’s degree in Systems Engineering, Computer Science, or related field; current student or graduate * Excellent attitude and sense of urgency * Orderliness and precision in performance * Excellent attitude * Proactivity **We Offer:** **Salary:** * $10,000 \-$12,000 MXN Gross Monthly * Statutory benefits **Work Schedule:** Monday to Friday **Working Hours:** 9:00 AM to 5:00 PM Employment Type: Full-time Salary: $12,000\.00 \- $14,000\.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment