Support Analyst

Description

Job Summary: Supervises call center operations and diagnoses basic incidents, requiring analytical skills and database management proficiency. Key Highlights: 1. Professional growth in the medium/long term 2. Excellent facilities 3. Supervision and analysis of collections operations ***Join the **TOTALPLAY** team as *** **"Operations Support Analyst"** **WE OFFER:** Monthly salary of **$14,500 gross.** Statutory benefits, **effective from day one** Professional growth in the medium/long term. Excellent facilities. Work schedule: **Monday to Sunday, 7 a.m. to 3 p.m. or 3 p.m. to 10:30 p.m./Rotating days off** **Immediate hiring.** Work location: **Benito Juárez Borough, CDMX** **REQUIREMENTS:** **Incomplete undergraduate degree (50%) / Completed degree in Economics/Administration/Technology, verifiable (Meeting this requirement is essential)** **Valid official identification (INE).** **SKILLS AND CAPABILITIES:** Contact Center with predictive dialer (strategies). Strong database analysis skills. Collections Contact Center (Inbound / Outbound) Intermediate Office suite proficiency (Excel) **KEY RESPONSIBILITIES:** ✅ Monitor real-time collections operations via outbound/inbound dialers (adherence, connectivity, availability, traffic). ✅ Receive, analyze, and route operational requests (activations, deactivations, skill changes, reassignments). ✅ Diagnose and follow up on basic telephony, dialer, or system access incidents. If you are interested in this vacancy and meet our profile, apply through this channel and we will contact you shortly. **Please note that all our interviews are conducted IN PERSON.** **Best of luck and success to all candidates throughout the selection process.**