On-Site Technical Support Analyst

Description

Position Summary: We are seeking an On-Site Technical Support Analyst to deliver technological solutions in the banking sector, with a focus on on-site and remote support. Key Highlights: 1. Job stability in a fixed-term project 2. Ongoing training 3. Real opportunity for professional growth **HAD is looking for a Technical Support Analyst in San Pedro Garza García, Nuevo León** ------------------------------------------------------------------------------- We are a Mexican company with over 20 years of experience providing technological solutions to enterprises. Currently, we are seeking talent to join as an **On-Site Technical Support Analyst** for an important banking-sector project. ### **What We Offer:** * Tax-free salary: **$12,500 monthly** * Annual bonus * Statutory benefits * Job stability in a fixed-term project * Ongoing training * Real opportunity for professional growth **Schedule:** Monday to Friday (fixed schedule) ### **Requirements:** * Bachelor’s degree or Engineering in Systems, Computer Science, or related field * Minimum 2 years of experience in technical support * Experience in both on-site and remote support * Knowledge of hardware, software, and equipment maintenance * Service-oriented attitude, proactivity, and problem-solving focus ### **Key Responsibilities:** **Technical Support** * Provide on-site support to end users (hardware and software) * Diagnose and resolve issues with computers, printers, scanners, and peripherals * Perform preventive and corrective maintenance **Infrastructure and Connectivity** * Verify functionality of LAN and WiFi networks * Provide basic support for routers, switches, and access points **User Support** * Handle Level 1 and Level 2 incidents * Advise users on the use of tools and systems * Log tickets and track incident resolution **Monitoring and Tracking** * Prepare service reports * Track requests and equipment status * Comply with IT security policies **Apply now and become part of a strong team offering job stability and professional growth within the banking sector.** **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Medicine / Health **Industry:** Internet **Skills:** * Technical support * Hardware * Software *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c57a5635000031000828ca\&source\=indeed