Take the next step in your telecommunications career Are you passionate about technology and do you enjoy providing user support? This is your opportunity to grow within a leading company in the industry. Profile we are looking for * Technical degree in Systems or related fields (completed or currently enrolled/incomplete). * Minimum 1 year of experience in customer service, Level I or II technical support, and service or platform monitoring. * Knowledge of Linux, VoIP telephony, and networks. * Proactive individual with initiative and a service-oriented mindset. What we offer * Attractive salary: between $10,000 and $12,000 per month. * Initial 3-month contract with possibility of extension. * Opportunity for growth and learning within an innovative company. * Collaborative, dynamic, and results-focused work environment. Key responsibilities * Provide customer support through various channels (Teams, WhatsApp – Keybe, email, phone). * Register, track, and close tickets in Jira. * Conduct functionality tests on technological platforms and services. * Monitor tools such as PRTG, Smokeping, and GCP. * Ensure proper operation of assigned regions. Required availability * On-site work at Polanco III. * Rotating shifts (morning, afternoon, and night) from Sunday to Sunday. * One weekday rest day. Join a team where your technical talent is the key to making a difference. Job type: Full-time Salary: $10,000.00 - $15,000.00 per month Work location: On-site employment