Help Desk Analyst

Description

Job Summary: We are seeking an IT professional to provide telephone technical support, install and uninstall software and hardware, and manage Active Directory and email accounts. Key Highlights: 1. Provide telephone technical support to ensure operational continuity. 2. Install and configure computer equipment and software. 3. Administer Active Directory, email accounts, and ticket tracking. We are actively seeking new talent and would love to learn more about your profile. Please review the guidelines carefully, and we look forward to receiving your application. PROFILE AND OFFERING * Statutory benefits * Bachelor's degree or certified Technical Diploma in Information Technologies, Computer Science/Computing, or related field. PRIMARY RESPONSIBILITIES * Provide telephone technical support upon user request to ensure company operational continuity and compliance with Service Level Agreements (SLAs). * Install and uninstall software and hardware. * Install and configure computer equipment. * Prevent, detect, and resolve virus outbreaks. * Perform preventive and corrective maintenance on various IT devices. * Administer Active Directory (AD). * Manage email accounts. * Generate user support tickets. * Liaise with vendors. * Maintain inventory records. * Track warranty information. * Ensure appropriate use of IT systems. * Receive calls and guarantee the required service level. * Monitor and resolve service tickets: connections, installations, configurations for high-tech projects. * Review technical specifications for equipment procurement bids. Employment Type: Full-time Salary: $10,000.00 - $12,000.00 per month License/Certification: * TECHNICAL OR PROFESSIONAL DEGREE AND LICENSE (Mandatory) Work Location: On-site employment