**Vagon com** is a leading company in the Multichannel sector, committed to innovation and technological development. Our history is built on excellence, customer service, and delivering cutting-edge technological solutions. Location: Monterrey, Nuevo León. (Near Galerias MTY) **HELP DESK ANALYST / TECHNICAL SUPPORT** Please send your CV through this channel or to our contact: Eight · One – Eight · Two – Zero · Eight – Four · Five – Six · Eight (Write the number on your mobile phone without spaces or dashes) **Job Requirements** * Minimum education required: High school diploma in related fields such as Software Engineering, Computer Systems, or Bachelor’s degree in Administrative Informatics; or Technical High School Diploma in Systems or related areas. * Must be of legal age. * Availability for shift work. * Ability to ROTATE day shifts: 6 a.m. to 4 p.m., and evening shifts: 12 p.m. to 10 p.m., with two days off. (Rotations occur monthly) * One-month paid training period from 9 a.m. to 5 p.m., Monday through Friday. After this month, shifts and days off will rotate. **Job Responsibilities:** * Provide technical support to branch personnel. * Efficiently resolve technical incidents and issues. * Collaborate in the implementation and configuration of computer systems. **Benefits and Additional Perks** * We offer: Gross salary of 11,250 * Statutory benefits. * 100% IMSS coverage. * Full-time, on-site working hours. * Opportunities for professional growth and development. * Excellent work environment. If you meet the requirements, apply now! Send your CV to number 8\*1\*8\*2\*0\*8\*4\*5\*6\*8 to schedule an interview where we will provide further information about schedules and salaries. Job Type: Full-time Salary: $11,250\.00 per month Work Location: On-site employment