Help Desk

Description

Job Summary: A leading technology company is seeking a Help Desk Analyst to provide technical support to users and manage hardware and software incidents. Key Highlights: 1. You will be part of a team at a major technology company. 2. Handling and tracking technical support tickets. 3. Providing general assistance for help desk activities. **TaHú Talento Humano is looking for a Help Desk Analyst in Cdmx \- Coyoacán, Ciudad de México** --------------------------------------------------------------------------------- **Join our team at a prominent technology company.** **POSITION: HELP DESK ANALYST** **REQUIREMENTS:** **Education:** Technical degree in Systems or Computer Science. **Experience:** 2 years of experience in a help desk role. **RESPONSIBILITIES:** * Handling and tracking technical support tickets. * Supporting users with basic hardware and software incidents. * Installing, configuring, and diagnosing computer equipment. * Escalating incidents according to service level agreements (SLAs). * Recording and documenting each case in the ticketing system. * Providing general assistance for help desk activities. **WE OFFER:** * **Salary:** $12,000 MXN per month, tax-free. * Statutory benefits (year-end bonus, vacation, vacation bonus, social security). * Working hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. * **Work location:** Coyoacán, Ciudad de México **IF YOU ARE INTERESTED IN THIS POSITION, APPLY THROUGH THIS CHANNEL!** **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Internet **Skills:** * Help desk * TICKETS * CUSTOMER SERVICE * Technical support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69baee723300003600095ef8\&source\=indeed*