Job Objective Ensure proper oversight of the credit process—from customer prospecting to recovery of overdue accounts—through information analysis, daily monitoring of active accounts, credit risk assessment, and enforcement of internal policies. Academic Qualifications: Bachelor’s degree in Administration, Accounting, Finance, or related fields. (Mandatory) Experience: 1–2 years of experience in administrative areas, accounts receivable, accounts payable, or customer service. Proven experience handling databases, compiling client files, and tracking administrative processes. Technical Knowledge: * Intermediate Excel proficiency mandatory: pivot tables, pivot charts, and data analysis. * Proficiency in Microsoft Office suite (Word, Outlook). * Data analysis and interpretation of metrics/KPIs. * Familiarity with credit and collections processes is desirable. Competencies and Skills: ~ Analytical thinking and critical reasoning. ~ Organization, discipline, and timely follow-up. ~ Results orientation. ~ Customer service orientation. ~ Assertive communication. ~ Adherence to rules and policies. Key Responsibilities: - Validate credit risk and determine credit limits for prospective customers. - Assign credit profiles and update statuses in relevant systems. - Conduct daily follow-up calls to: Verify service quality. Confirm upcoming due payments. Negotiate payments with delinquent customers. Welcome and guide new customers with an approved credit line. - Monitor assigned customer portfolio daily, identifying delinquency, credit line utilization, account closures, or increases. - Compile and maintain up-to-date files for prospective and active customers. - Manage documentation with insurance providers in cases of uncollectible accounts. - Track collection indicators via the designated dashboard. - Coordinate with internal departments to schedule collection visits when necessary. - Safeguard databases and information in accordance with established guidelines. Work Schedule Monday to Friday: 9:00 a.m. – 6:00 p.m. Saturday: 9:00 a.m. – 2:00 p.m. Statutory benefits from day one. Indefinite-term employment contract. Professional development opportunities within the department. Employment Type: Full-time Salary: $10,059.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Company-provided mobile phone Application Questions: * Have you worked in customer service? * Do you have experience in Credit and Collections? * Have you analyzed data or KPIs related to accounts receivable, credit, or administrative information? * Does the offered salary meet your expectations? * Which functions or tools in Excel do you use most frequently? Work Location: On-site