Application Support Analyst

Description

Position Summary: Lumina Software is seeking an Application Support Analyst with experience in incident resolution, functional analysis, and database management to collaborate with technical teams and business users. Key Highlights: 1. Incident resolution and root cause analysis for applications. 2. Gathering and documentation of functional requirements. 3. Collaboration with technical teams and business units. Lumina Software has a job opportunity waiting for you! If you meet the requirements, don’t hesitate to apply and attach your updated CV. **Profile: Application Support Analyst** **Requirements:** * Professional with a degree in Systems, Computer Science, Computing, or related field. * 1\+ years of experience in application support and incident resolution. * Demonstrable experience in functional analysis of business requirements. **Application Technical Support Experience:** * Handling, logging, tracking, and resolving application incidents. * Root cause analysis of issues and proposal of solutions. * Log analysis to identify failures. * SQL Server / Oracle database management (queries, troubleshooting). * API consumption and testing (Postman, SoapUI). * User and business unit support. **Functional Analysis Experience:** * Gathering and documentation of functional and technical requirements. * Documentation of business processes and use cases. * Collaboration with technical teams and business units. **Skills:** * Analytical thinking and problem solving. * Effective communication and teamwork. * Proactivity. **Desirable:** * Basic knowledge of: * Linux / Unix for process and service review. * Networking: HTTP, SSL/TLS, digital certificates. * ITIL: incident, problem, and change management. * Methodologies: Scrum and Waterfall. Employment Type: Full-time Salary: $19,000\.00 \- $22,000\.00 per month Experience: * Functional analysis of business requirements: 1 year (Desirable) * Application support and incident resolution: 1 year (Desirable) * SQL Server / Oracle database management: 1 year (Desirable) * API consumption and testing (Postman, SoapUI): 1 year (Desirable) Work Location: On-site