Issuance Analyst

Description

Job Summary: We are seeking an Issuance Analyst to ensure the proper operation of policy-related services and guarantee customer satisfaction. Key Highlights: 1. Processing services for institutional or individualized portfolio policies. 2. Analyzing information to optimize operational processes. 3. Generating and validating information controls. ### **General Information** **Location** Mexico City, Ciudad de Mexico Working Schedule Full\-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 14\-May\-2026 Job ID 17790 ### **Description and Requirements** *We are globally recognized experts and leaders in insurance, with over 150 years of experience delivering top-tier life insurance, annuities, and benefits programs to more than 90 million customers across 50 countries. In Mexico, we are the #1 life insurer in the country, serving over 10 million insured individuals.* We are looking for an **Issuance Analyst**. **Role Purpose or Mission** Ensure the correct operation of policy services (endorsements) for Institutional Private, Institutional Public, or individualized portfolios, through system-based analysis and processing. Guaranteeing appropriate quality, timeliness, and compliance, as well as customer satisfaction in accordance with established policies and procedures. **KEY RESPONSIBILITIES** * Analyze information related to issuance, renewal, and policy service processes to perform operations in accordance with established standards and procedures. * Generate validation of information controls to verify implementation of MetLife’s policies and procedures. * Maintain correct operation of policy services (endorsements) for Institutional Private, Institutional Public, or individualized portfolios within defined service-level timelines, ensuring operational quality. * Optimize operational processes through analysis of received information, ensuring daily execution is performed timely and accurately per established policies and procedures. **REQUIREMENTS AND QUALIFICATIONS** * Bachelor’s degree in Engineering, Computer Science, Administration, or related fields (incomplete, completed, or final-year student with 100% credits completed). * Preferred experience: 1 year in insurance, institutional private or public portfolio administration, or individualized portfolio management; internal client relationship experience is desirable. * Basic English (desirable). * Intermediate Windows skills: logs, indicators, charts, reports. * Intermediate Excel * Intermediate Microsoft Office proficiency * Copilot, cloud, AI tools ***Specific requirements for internal candidates:*** * *You must have held your current position for at least 12 months.* * *Your most recent performance evaluation rating must be Satisfactory.* * *Your manager must be informed prior to your application.* * *We will request a confirmation email.* * *We recommend not applying to two or more positions simultaneously.* **INTERPERSONAL PROFILE** * Analytical * Detail-oriented * Proactive * Empathetic * Customer-focused * Team player * Frustration-tolerant * Time-management skills * Solution-oriented *At MetLife, we are committed to fostering diversity among our employees through non-discriminatory treatment based on race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition; HIV and pregnancy tests are not required for hiring, retention, or promotion, and equal employment opportunities are ensured.* We share the link to our Job Posting Policy, which outlines guidelines for vacancy postings. **Benefits We Offer** Our benefits are designed to support your holistic well-being, including programs for physical and mental health, financial wellness, and family support. We offer major medical expense insurance, life insurance, combined with a competitive compensation package including performance bonuses, savings fund, and pension plan. We also provide extended parental and adoption leave, plus additional benefits such as volunteer time off, birthday leave, Cultural Heritage Day, cultural and sports events—and much more! **About MetLife** Recognized on Fortune magazine’s 2025 “World’s Most Admired Companies” list and on Fortune’s 2025 “100 Best Companies to Work For™” global list, MetLife—through its subsidiaries and affiliates—is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. Our purpose is simple: to help our colleagues, customers, communities, and the world at large build a safer future. United by purpose and guided by our core values—Win Together, Do the Right Thing, Deliver Impact over Activity, and Think Forward—we are inspired to transform the next century of financial services. At MetLife, it’s \#AllTogetherPossible—join us! At MetLife, we are committed to fostering diversity among employees, through non\-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.