Browse
···
Log in / Register
Job Summary: Amazon is seeking an IT Support Associate II to resolve technical issues at operations facilities and contribute to the team’s continuous improvement. Key Highlights: 1. Professional development opportunities at Amazon 2. Informal, customer-focused work environment 3. Global IT support in a dynamic environment **DESCRIPTION** --------------- Location: Antiguo Camino A Escobedo \- El Carmen 3000\. General Escobedo, Nuevo Leon, 66083 Mexico, N.L. Schedule: Availability to rotate day, night, and weekend shifts Amazon’s mission is to be the Earth’s most customer-centric company, and our award-winning Ops Tech IT team is a key part of achieving that goal. Amazon is one of the world’s most recognized brands because we deliver millions of products to our customers. Giving our best effort for our customers is where we draw our energy—and that’s why you’ll find we approach things differently here. Operations lie at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our facilities ship tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides continuous global IT support to Amazon Operations as a vital piece of the puzzle. We are looking for motivated individuals ready to take on new challenges and inspire teams to develop solutions to the obstacles we face. Together, we own what we do—whether supporting IT infrastructure, developing new internal technologies, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About the Role As an IT Support Associate II, you will apply your skills to help the operations team resolve technical issues within an Amazon Operations facility across a wide range of technical disciplines. We are committed to continuous improvement; you will be encouraged to participate in professional development opportunities to advance your career at Amazon. What We Offer? Amazon offers competitive compensation packages. But wait—there’s more: we don’t wear suits and ties! Come as you are, because jeans, t-shirts, sneakers, and occasionally a neon safety vest will be your daily attire. Key job responsibilities Responsibilities include, but are not limited to: * Assignment, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities. * Handling support requests and procedures via the network. * Collaborating on onboarding and training of new employees. * Continuously learning new technologies. * Ability to support customers from multiple buildings in the area, as well as remote customers. \#AmazonMexico**BASIC QUALIFICATIONS** ------------------------ * 1\+ years of corporate setting Windows, Mac or Linux Operating systems support experience * Experience troubleshooting integrated and interdependent computer systems * Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals * High school diploma, or equivalent **PREFERRED QUALIFICATIONS** ---------------------------- * CompTIA A\+, CompTIA Network\+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications * Experience in a dynamic environment with a high degree of customer service * Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
