Customer Service Representative

Description

Job Summary: Timely customer service and follow-up for international transportation services, ensuring order, effective communication, and compliance with operational processes. Key Responsibilities: 1. Direct customer service for international clients 2. Coordination with operations, traffic, and administration 3. Job stability and professional growth Land transportation company specializing in cross-border platforms and services between Mexico and the U.S. **Job Objective:** Provide timely customer service and follow-up for transportation services, ensuring order, effective communication, and compliance with operational processes **Responsibilities:** * Direct customer service for international clients * Timely follow-up on transportation services * Data entry and system updates * Coordination with operations, traffic, and administration * Management of requests, instructions, and documentation * Incident tracking until resolution * Clear and timely communication with customers **Essential Requirements:** * **Prior customer service experience**, preferably in transportation, logistics, or international trade * High level of **discipline and organization** * Excellent **follow-up skills and consistency** * Strict punctuality * Teamwork capability * Attention to detail and ability to work under pressure * Experience in international land transportation * Basic knowledge of operational/logistical processes * Proficiency in administrative systems **Education:** * Technical degree or bachelor's degree (Business Administration, International Trade, Logistics, or related field) **Location and Work Mode:** * Nuevo Laredo, Tamaulipas * **On-site** * Fixed working hours **We Offer:** * Competitive salary commensurate with qualifications * Statutory benefits * Job stability * Professional growth Employment Type: Full-time Salary: Starting at $25,000\.00 per month Education: * Completed bachelor's degree (Preferred) Language: * English (Preferred) Workplace: On-site employment