Service BDC

Description

Job Summary: We are seeking a dynamic and organized Service BDC / Customer Service Representative to manage appointments, deliver high-quality service, and strengthen customer loyalty at Mitsubishi San Ángel. Key Highlights: 1. Opportunity for growth and continuous training 2. Excellent work environment and additional benefits 3. Teamwork and attention to detail Service BDC / Customer Service Representative **Mitsubishi San Ángel Agency**, located at: Av. Revolución 1321, Col. Tlacopac, Álvaro Obregón, Álvaro Obregón, 01049 Ciudad de México, CDMX At Mitsubishi San Ángel, we seek dynamic, organized individuals with outstanding customer service skills to join our Service BDC team. **Job Objective:** To provide service area customer support and follow-up, manage appointments, and ensure a high-quality experience that enhances customer satisfaction and loyalty. Requirements: * Completed high school diploma or incomplete bachelor’s degree * Minimum 1 year of experience in customer service, call centers, or BDC * Strong verbal communication skills and excellent presentation * Basic proficiency in Excel and computer use * Outstanding service attitude * Organizational and follow-up skills Responsibilities: * Schedule service appointments via phone and digital channels * Follow up with customers before, during, and after their visit * Confirm appointments * Address and resolve customer inquiries * Update customer databases * Monitor campaigns and customer satisfaction * Provide administrative support to the service department Competencies: * Effective communication * Proactivity * Goal-oriented work * Attention to detail * Teamwork * Sense of urgency We Offer: * Base salary + bonus scheme * Statutory benefits * Timely payment * Continuous training * Growth opportunities * Excellent work environment * Additional benefits: * Psychological counseling * Physical therapy * One paid day off for birthday * Five paid days for marriage * Five paid days for immediate family member’s death * Discounts at Grupo Posadas Working Hours: Monday to Friday, 8:30 AM to 6:00 PM Apply now and grow with us at Mitsubishi San Ángel! We seek talent with a positive attitude and passion for delivering exceptional service. Salary: $9,451.50 per hour Work Location: On-site employment