Technical Analyst

Description

Summary: This role is accountable for configuring, customizing, and administering the enterprise event-management and automation platform, streamlining IT operations and enhancing user experience. Highlights: 1. Opportunity to design and implement automated workflows and orchestration logic. 2. Promote automated remediation solutions across the organization. 3. Work with diverse industry leaders and foster an environment of innovation. **Request ID:** 258172 **Employee Referral Program – Estimated Payout:** $0\.00 We are committed to continuing to invest in our employees and helping you further develop your career path at Scotiabank. **Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home \& onsite in the office with the details to be determined, based on business needs.** **The team:** Scotiabank’s Global Technology Enterprise Platforms (GTEP) \- Operations and Engineering \- Tools \& Monitoring \- Global Event Management System (GEMS) team is responsible for monitoring the availability \& health of IT hardware, software, and network resources. GEMS automates the analysis of events, generates alerts, helps determine root cause and assigns Alerts to the correct resource groups to restore affected services. **The role:** You are accountable for the configuration, customization, and administration of the enterprise event‑management and automation platform. Your primary focus is to ensure effective utilization of platform modules and toolsets that streamline IT operations, enhance user experience, and improve workflow efficiency. You will play a key role in promoting automated remediation solutions across the organization. Your ability to clearly articulate their value to both technical and non\-technical audiences will be essential in driving adoption and maximizing impact. In this role, as required, you can expect to provide extended support (after hours \& 24x7\) for engagement in real\-time troubleshooting and resolution of Priority 1/Major Incidents. **Is this role right for you?** * You are an Automation Engineer with a strong sense of initiative and ownership. * You excel at designing and implementing automated workflows, business rules, and orchestration logic. * You explore new tools, integrations, and use cases that enhance automation solutions. * You maintain the health and performance of enterprise monitoring and automation platforms. * You support assigned application modules and evaluate complex problems. * You provide training to end users on platform functionalities. * You develop dashboards and reports to support IT service performance. * You maintain documentation of configurations and processes. **Do you have the skills that will enable you to succeed in this role?** * Fully proficient in English and Spanish. * Strong communication skills. * Hands‑on experience administering enterprise monitoring, automation, or orchestration platforms. * Knowledge of IT Operations Management (ITOM) is an asset. * Experience with automation tools such as Ansible or Windows Orchestrator. * Ability to build integrations using RESTful APIs. * Proficiency in scripting languages such as JavaScript, PowerShell, or Python. * Experience collaborating with technical teams. * Experience using dashboards and KPIs to evaluate automation workflows. **What's in it for you?** * We are technology partners who help the business transform how our employees around the world work. * You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world. * We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning. * We care about our people, allowing them to design how they work to deliver amazing results. * We offer a competitive total rewards package, including a performance bonus, company matching programs (pension \& Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges. Location(s): Mexico : Mexico City : Álvaro Obregón \|\| Mexico : Mexico City : Azcapotzalco \|\| Mexico : Mexico City : Benito Juárez \|\| Mexico : Mexico City : Polanco \|\| Mexico : Mexico City : Coyoacán \|\| Mexico : Mexico City : Cuajimalpa de Morelos \|\| Mexico : Mexico City : Cuauhtémoc \|\| Mexico : Mexico City : Cuuhtemoc \|\| Mexico : Mexico City : Gustavo A. Madero \|\| Mexico : Mexico City : Iztacalco \|\| Mexico : Mexico City : Iztapalapa \|\| Mexico : Mexico City : La Magdalena Contreras \|\| Mexico : Mexico City : Mexico \|\| Mexico : Mexico City : Miguel Hidalgo \|\| Mexico : Mexico City : Milpa Alta \|\| Mexico : Mexico City : Tlalpan \|\| Mexico : Mexico City : Tláhuac \|\| Mexico : Mexico City : Venustiano Carranza \|\| Mexico : Mexico City : Venustiano Carranza \|\| Mexico : Mexico City : Xochimilco Scotiabank is a leading bank in the Americas. Inspired by our corporate purpose, “for tomorrow,” we help our clients, their families and their communities achieve success through a full range of advice, products and services in personal and commercial banking, wealth management, private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for all. If you require any accommodation (e.g., an accessible interview location, documents in alternate format, sign language interpreter or assistive technology, among others) during the recruitment and selection process, please let our Recruitment team know. If you need technical support, click here. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this career opportunity at Scotiabank, but only those selected for an interview will be contacted.