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Position Summary: This role involves analyzing fraud transactions, developing and implementing preventive actions, evaluating fraud prevention rules, and optimizing strategies across various portfolios. Key Highlights: 1. Analyzes fraud transactions and develops preventive actions 2. Creates and evaluates effective fraud prevention rules 3. Suggests improvements to fraud systems and platforms **Requisition ID:** 254020 **Employee Referral Program – Potential Reward:** $0.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. Purpose * Analyze fraud transactions to develop and implement fraud preventive actions for managed portfolios: Mexico Credit Cards (TDC), Debit Cards (TDD), Mexico Electronic Banking (BE), Costa Rica Scotiabank Credit Cards, Costa Rica Scotiabank Debit and Credit Cards, Panama Credit and Debit Cards. * Perform activities and services defined within SLAs in which the Fraud Prevention area participates. * Create and evaluate fraud prevention rules that demonstrate effectiveness upon implementation and clearly assist in controlling fraud transactions. * Review the monthly Service Level report to identify the impact of fraud prevention/mitigation rules. * Evaluate impacts on transactions declined due to fraud, based on analysis of identified/reporting trends or patterns. • Supervise and ensure strategies across all portfolios comply with optimal parameters; in cases where business definitions apply, ensure all necessary supporting documentation is available (VAPP). • Conduct monthly performance reviews of rule sets per tool to recalibrate, add, or remove logic ensuring maximum fraud detection volume without affecting alert handling capacity. • Align efforts to achieve agreed authorization levels for credit and debit cards. * Conduct cost-benefit analyses to implement/modify a fraud prevention rule. * Continuously suggest improvements to our fraud systems and platforms. * Identify vulnerabilities in our operational processes and implement improvements. * Implement fraud prevention rules for: Electronic Banking and Credit and Debit Cards. * Interact with Investigation, Product, IB, Card Operations, Projects, Contact Centre, and Brands (VISA / MasterCard) teams. * Promote a customer-centric culture to deepen client relationships and leverage the Bank’s extensive relationships, systems, and expertise. * Lead the creation and implementation of a data warehouse for the Fraud and Dispute Resolution area. * Develop detection algorithms to provide the Risk team with necessary information to take action and optimize strategy. * Responsible for overseeing the generation, analysis, and presentation of all indicators involved in the operations of Fraud Prevention and Dispute Resolution Directorates; report findings and propose remediation solutions based on tool/development performance to optimize PF processes. * Participate and interact regularly with brands/providers to ensure compliance with defined standards and/or approval levels. * Attend and actively participate in sessions with national regulators to implement regulatory changes promptly and accurately. * Manage the team to address fraud patterns according to priority. * Interact with Monitoring and Dispute Resolution teams to achieve departmental objectives aligned with alert-handling capacity and pattern detection through CNR intake and proactive Monitoring alerts. * Support the incentive payment calculation process and provide prior VoBo before sharing with Fraud Prevention Supervisors, GT Monitoring, Fraud Prevention Director, and Compensation teams. At Scotiabank, we value the unique skills and experiences each person brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the Bank’s policies, standards, codes, and guidelines related to non-discrimination and workplace accommodations. If you require any accessibility accommodation during the recruitment process, please inform our Talent Attraction team. **Scotiabank is an inclusive employer that respects diversity and does not discriminate in any way.** **Scotiabank never requests pregnancy or HIV test results under any circumstances.** Thank you for your interest. However, only candidates selected for interviews will be contacted. Location(s): Mexico : México : Cuautitlán Izcalli Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
