Software Technical Support Advisor

Description

Job Summary: We are seeking a passionate Technical Support Engineer to resolve technical inquiries, diagnose software issues, and train customers—contributing to transforming the restaurant industry through technology. Key Highlights: 1. Opportunities for growth and continuous learning 2. Mission to transform the restaurant industry with innovative technology 3. Ongoing training and development Join **Soft Restaurant®,** Mexico and Latam's leading restaurant software company! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to accompany us on this exciting journey. We offer an exceptional work environment with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What You’ll Do:** * Resolve technical inquiries via multiple channels (phone, email). * Perform software diagnostics and deliver effective solutions to customer-reported issues. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when required. **What You Need:** * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Basic knowledge of technical support or customer service in the software domain. * Basic knowledge of operating systems (Windows, Linux). * Basic knowledge of networking and databases. * Familiarity with CRM platforms. * **End-user experience** **Our Benefits** * Salary paid via formal payroll system fully compliant with IMSS regulations. * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT) * Birthday off * Employee benefits across various business partners * Ongoing training and development * Recreational activities Please ensure your contact information is up to date. Employment Type: Full-time, Indefinite-term Salary: $22\.25 per month Application Question(s): * What is your monthly salary expectation? Experience: * End-user support: 1 year (Mandatory) * Operating Systems (Windows, Linux, etc.): 1 year (Mandatory) Work Location: On-site