Position Summary: We are seeking an Engineer with experience in the automotive industry, preferably in aluminum casting, to manage quality and handle customer complaints, collaborating with internal teams. Key Highlights: 1. Quality management and customer service in the automotive sector 2. Interdisciplinary collaboration to resolve quality issues 3. Complaint tracking and management using methodologies such as 8D and PDCA Job Requirements Education: Industrial Engineering, Mechanical Engineering, Materials Engineering, or related field. Experience: 3 years or more in the automotive industry (preferably in aluminum casting). Technical Knowledge: APQP, PPAP, FMEA, Control Plan, MSA. Interpretation of drawings and GD\&T. Aluminum casting processes (desirable: die casting / gravity casting). * Basic statistical tools. * Proficiency in the 8D methodology. * Ishikawa. * 5 Whys. * IATF 16949\. * Familiarity with customer-specific portals. Responsibilities: Timely follow-up on concerns, complaints, and quality requirements from assigned customers. Address and manage complaints using 8D, PDCA, or other established methodologies. Manage and update information in automotive portals (PPAP, IMDS, quality certificates, APQP documents, 8D reports). Ensure correct upload of evidence, documentation, and deliverables within established deadlines. Follow up on approvals for new products, engineering changes, and customer audits. Participate in internal and external audits (IATF 16949, ISO 9001\). Validate control plans, process FMEAs, and flowcharts related to casting parts. Collaborate with Production, Engineering, and Maintenance to resolve quality issues. Employment Type: Full-time Salary: $25,000\.00 \- $30,000\.00 per month Benefits: * Flexible working hours * Option for indefinite-term contract * Cafeteria service * Free uniforms * Grocery vouchers Application Question(s): * Do you hold a valid visa and passport? Language: * English (Mandatory) Work Location: On-site employment