Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. What are we looking for in this position? Provide on-site technical support to ensure the proper operation of point-of-sale (POS) systems by addressing incidents and performing preventive and corrective maintenance on technological infrastructure. **Responsibilities and Duties** On-site handling of tickets and incidents related to point-of-sale equipment **(POS).** Diagnosis and resolution of hardware and software failures. Execution of preventive and corrective maintenance. Support for in-store technological infrastructure: * **POS** devices * **CCTV** systems * Mobile devices (tablets and handhelds \- HH) * Peripherals (thermal printers, scanners, pinpads, etc.) Validation of network connectivity (LAN/WiFi). Installation, configuration, and replacement of equipment. Collection of evidence and documentation of services performed. Compliance with SLAs and response time requirements. * Coordination with the service desk and remote support teams. **Requirements and Qualifications** Education: Technical degree in Systems, Computer Science, Telecommunications, or related field. Minimum experience: 1–2 years in on-site technical support or similar role. Desirable knowledge in: * **POS device support** * Basic networking (IP, structured cabling, WiFi) * Operating systems (primarily Windows) * Hardware diagnostics * CCTV devices Proficiency with basic support tools. Retail or commercial chain experience is desirable. Availability to travel between points of sale to fulfill the monthly \- annual maintenance plan. **Additional Information** **Competencies** * Results-oriented * Ability to work under pressure * Customer service orientation * Problem-solving skills * Organization and follow-up **We Offer** * Competitive salary * Statutory benefits * Work tools * Continuous training * Growth opportunities Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!
Juan García
Indeed · HR
Juan García
Indeed · HR
