On-Site Technical Support L1 - CDMX

Description

Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. What are we looking for in this position? Provide on-site technical support to ensure the proper operation of point-of-sale (POS) locations by addressing incidents and performing preventive and corrective maintenance on technological infrastructure. **Responsibilities and Duties** You definitely don’t want to miss out! **On\-Site Technical Support L1!** On-site ticket and incident resolution related to point-of-sale **(POS)** equipment. Diagnosis and resolution of hardware and software failures. Execution of preventive and corrective maintenance. Technical infrastructure support at retail stores: * **POS** equipment * **CCTV** systems * Mobile devices (tablets and handhelds \- HH) * Peripherals (thermal printers, scanners, pinpads, etc.) Network connectivity validation (LAN/WiFi). Equipment installation, configuration, and replacement. Collection of evidence and documentation of performed services. Compliance with SLAs and response time requirements. * Coordination with service desk and remote support teams. **Requirements and Qualifications** Education: Technical degree in computer systems, information technology, telecommunications, or related field. Minimum experience: 1–2 years in on-site technical support or similar role. Desirable knowledge in: * **POS equipment support** * Basic networking (IP, structured cabling, WiFi) * Operating systems (primarily Windows) * Hardware diagnostics * CCTV devices Proficiency with basic support tools. Retail or commercial chain experience is desirable. Availability to travel between POS locations to fulfill monthly \- annual maintenance plans. **Additional Information** **Competencies** * Results-oriented * Ability to work under pressure * Customer focus * Problem-solving skills * Organization and follow-up **We Offer** * Competitive salary * Statutory benefits * Work tools * Continuous training * Growth opportunities Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and build a better future — together!