Help Desk Executive

Description

Job Summary: We are seeking a Help Desk Executive to resolve the needs of internal and external customers by providing assistance through various communication channels. Key Highlights: 1. Dynamic and collaborative work environment for professional growth 2. Opportunities for professional growth and development 3. Customer service experience DETECNO SA DE CV is a leading company in the technology and digital solutions sector in Mexico, with over 10 years of market experience. We value talent and innovation, offering a dynamic and collaborative work environment for the professional growth of our employees. We are currently seeking talent for the position of: "Help Desk Executive" Job Objective: To resolve the needs of internal and external customers regarding the services and/or products they use, and to provide assistance via any communication channel: email, telephone, e\-mail, chat, or ticketing tool (Zoho). We Offer: Competitive monthly salary Opportunities for professional growth and development. Statutory benefits Benefits exceeding statutory requirements: savings fund, food vouchers, attendance and punctuality bonus. We Require the Following From You: Customer service experience Computer proficiency, including Excel, Word, and PowerPoint. Knowledge of internet configuration. Desirable but not mandatory knowledge of XMLs Desirable but not mandatory knowledge of ticket control and tracking Key Responsibilities: \- Answer customer calls requesting guidance and support for our applications. \- Provide support and follow-up on reports using our ticketing tool (Zoho). \- Process customer invoice requests for payments made according to service contracts with Detecno. \- Update customer data in the customer management system. \- Develop / update manuals for the various products or services offered by Detecno. \- Apply the appropriate scripts during each call. \- Log each call in the Zoho ticketing application. \- Register customers in the commercial registry file for those requiring invoice issuance. \- Comply with ISO/IEC 27001 standards and SAT controls at Detecno If you are interested in this vacancy and meet the profile requirements, please apply through this channel; I will contact you shortly. Thank you Salary: $10,497\.00 \- $12,000\.00 per month Benefits: * Company parking * Life insurance * Food vouchers Work Location: On-site employment