We are looking for a **Customer Service (Social Media Specialist)** focused on customer support and commercial follow-up. The candidate will be responsible for following up with prospects requesting information about our products and managing business relationships through digital platforms. **Responsibilities**: * Attend, follow up, and close sales with prospects interested in our portfolio. * Create and maintain a portfolio of new clients through recurring social media sales, ensuring effective brand engagement. * Plan and execute social media strategies. * Manage crises and handle digital reputation. * Identify trends and opportunities to improve online presence. **Requirements** * **Education:** Bachelor's degree in Communication, Marketing, Advertising or related field * **Experience:** Minimum 6 months in social media projects, advertising, digital marketing. **Key Skills:** * Excellent spelling and writing skills. * Knowledge of content scheduling tools (Meta Business). * Basic design skills (Canva, Photoshop, Illustrator). * Analysis of social media metrics. * Creativity and ability to adapt to trends. * Proactive attitude and teamwork. **Benefits:** * Monthly take-home salary of $10,000.00 MXN * Schedule: Monday to Friday from 8:30 am to 7:00 pm Job type: Full-time Salary: Starting at $10,000.00 per month Benefits: * Transportation allowance or service * Free uniforms Experience: * Digital marketing: 1 year (Desirable) Work location: On-site