After-Sales BDC Operator

Description

Position Summary: We are seeking an After-Sales BDC Operator to generate service workshop traffic, focusing on customer retention and appointment culture, for individuals seeking distinction and a sophisticated environment. Key Highlights: 1. Professional development through life plans and continuous training. 2. Being part of a team that drives excellence standards. 3. A sophisticated and collaborative environment. *We don’t just represent vehicles…* *We create experiences, reflect success, and accompany the lifestyle of those who seek more than mobility: they seek distinction.* *Today, we open new opportunities for talent with an excellence mindset, passion for service, and desire to grow within a sophisticated environment.* *If you seek stability, professional growth, and being part of a team where talent drives standards every day, now is your moment to join a project where experience is everything.* **AFTER-SALES BDC OPERATOR** **Position Purpose:** Generate service workshop traffic through retention strategies based on an appointment-oriented culture. **Requirements:** * **Age:** 25 years or older. * **Education:** Completed high school diploma. * **Gender:** Unrestricted. * **Experience:** Minimum 2 years. **Key Responsibilities:** * Ensure customer registration in the Distributor’s DMS to maintain the Distributor’s database up to date. * Document, implement, and execute procedures outlined in the BDC Manual to standardize customer interaction during each call and ensure customer satisfaction. * Rescheduling No-Show appointments to contact the customer and reschedule their appointment with the Distributor. * Maintenance service reminders to inform customers about their upcoming service, campaigns, etc., and promote their return to the Distributor. **Talent Profile** **Experience in:** * CRM. * Customer telephone support. * Microsoft Office Suite (Excel). * Communication and negotiation skills. **Key Competencies:** * Learning agility. * Building trust. * Respect for diversity. * Orientation toward internal and external customer service. * Persuasive communication. * Digital competencies. * Emotional intelligence and empathy. * In-depth product knowledge. * Resilience. * Teamwork and collaboration. * Quality orientation. * Adherence to regulations. **We Offer:** * Base salary + commissions. * Statutory benefits. * Professional development through life plans. * Continuous training. * Job stability. * Career advancement. * A sophisticated and collaborative environment. **Location:** Ecatepec de Morelos, State of Mexico. **Schedule:** Full-time. *If you’re ready to take your career to the next level and join an environment where talent drives excellence, we want to meet you.* *Share your CV through this channel and take the next step toward an opportunity that can transform your professional development.* Employment Type: Full-time, Indefinite-term Salary: $9,700.00 per month Benefits: * Option for indefinite-term contract * Complimentary uniforms Workplace: On-site employment