Customer Service Agent

Description

Job Summary: Provide professional telephone customer service, ensuring compliance with established response timeframes and service levels, and conducting outbound calls for follow-up and satisfaction assessment. Key Highlights: 1. Professional and timely telephone customer service 2. Compliance with response timeframes and service level agreements (SLAs) 3. Customer satisfaction follow-up and surveys Objective: Deliver timely and professional telephone customer service, ensuring compliance with established response timeframes and service level agreements (SLAs), as well as conducting outbound calls to follow up on requests, confirm resolution of requirements, and measure customer satisfaction. Main Responsibilities: * Promptly, courteously, and professionally handle incoming customer calls. * Meet established response timeframes and service level agreements (SLAs). * Conduct outbound calls for follow-up, solution confirmation, or customer satisfaction surveys. Requirements: * Education: Completed high school, incomplete university degree, or currently enrolled students. * Excel Proficiency: Basic. * Experience: Customer service experience, preferably via telephone or in contact centers.