Customer Service Agent

Description

Job Summary: Provide professional telephone customer support, ensuring SLA compliance and tracking requests. Key Highlights: 1. Professional and timely telephone customer support 2. Tracking and confirmation of solutions to requests 3. Compliance with service level agreements (SLA) Objective: Provide timely and professional telephone support to customers, ensuring adherence to response time requirements and established service levels (SLA), as well as making outbound calls to follow up on requests, confirm resolution of requirements, and measure customer satisfaction. Main Responsibilities: * Promptly, courteously, and professionally handle incoming customer calls. * Meet established response time requirements and service level agreements (SLA). * Make outbound calls for follow-up, solution confirmation, or customer satisfaction surveys. Requirements: * Education: Completed high school, incomplete undergraduate degree, or currently enrolled students. * Excel Proficiency: Basic. * Experience: Customer service experience, preferably via telephone or in contact centers.