Customer Service Agent

Description

Job Summary: Provide professional telephone customer service, ensuring compliance with response times and service levels, and conduct follow-up and satisfaction calls. Key Highlights: 1. Prompt and professional telephone customer service 2. Compliance with response times and service level agreements (SLA) 3. Conducting follow-up calls and customer satisfaction surveys Objective: Provide prompt and professional telephone customer service, ensuring compliance with established response times and service levels (SLA), as well as making outbound calls to follow up on requests, confirm resolution of requirements, and measure customer satisfaction. Main Responsibilities: * Answer incoming customer calls promptly, courteously, and professionally. * Meet established response times and service level agreements (SLA). * Make outbound calls for follow-up, solution confirmation, or customer satisfaction surveys. Requirements: * Education: Completed high school, incomplete undergraduate degree, or currently enrolled students. * Excel Proficiency: Basic. * Experience: Customer service experience, preferably via telephone or contact centers.