HARDWARE SUPPORT

Description

**HARDWARE SUPPORT** **Objective**: Provide timely and appropriate support to customers to ensure the proper functioning of software and hardware used at their service station, either via telephone, remote, on-site, or at our facilities. **Job Profile** * Education level: Technical or University degree * Field of study or profession: Engineer or Technical Professional in Electronics, Mechatronics, or Systems with Hardware specialization * Experience: 6 months in Hardware Technical Support, preferably preventive maintenance and repair of point-of-sale terminals. * Others: Valid driver's license, willingness to travel **Responsibilities** * Perform corrective and preventive maintenance on hardware owned by the service station. Maintenance ranges from cleaning to component-level repair of devices received for service. * Configure computers and peripherals for proper operation within the system. * Assemble and configure computers and servers for optimal performance. * Provide necessary configuration and structural solutions for cabling communication between the PC and various devices used at a service station (readers, writers, interfaces, POS terminals, etc.). * Provide hardware-related technical support and assistance to internal company teams. * Address and follow up on assigned support tickets. * Be fully available to perform field services both within and outside the city. **Knowledge Requirements** * Microsoft Office 365 * CRM and/or ERP * Networks, communication protocols, and interfaces. * Network architecture and structured cabling. * Electronic measurement and testing tools and instruments. * Computer and printing equipment at the electronic component level. (Advanced) * MicroSIP (Basic) **Benefits** * Base salary * Productivity bonuses * Statutory benefits * Ongoing training Interested candidates should submit an updated CV through this channel. Work location: On-site employment