Telephone Retention Advisor

Description

Job Summary: We are seeking Telephone Advisors to retain clients with active investment accounts, providing follow-up and advisory services for diversifying or increasing capital. Key Highlights: 1. Telephone customer service for clients with active investment accounts 2. Platform-based customer follow-up and retention 3. Advisory services for diversifying or increasing capital **Contact Finance is seeking a Telephone Retention Advisor in Del Valle Centro \- Benito Juárez, Ciudad de México** -------------------------------------------------------------------------------------------------------------- We seek competitive profiles with ambition and a results-oriented mindset to join our team. **What do we offer?** * **Guaranteed Base Salary:** $9,248.00 MXN monthly, **tax-free**. * **Commission Scheme:** Highly attractive, uncapped! * **Onboarding Bonuses:** Retention bonus of **$100 USD** for your first 4 months. * **Initial Financial Support:** Receive an additional $1,000 MXN plus your earned wages during your first biweekly pay period. * **Statutory Benefits from Day One:** IMSS, Infonavit, Christmas bonus (Aguinaldo), and vacation time. * **Institutional Benefits:** * + Corporate cafeteria service (50% subsidized). + On-site nursing service. + Weekly and monthly performance-driven incentive activities. * **We provide your training** **Minimum Requirements** * **Education:** High school diploma (in progress or completed). * **Experience:** Minimum experience in sales, collections, or retention (Call Center, door-to-door sales, point-of-sale, credit/debit card issuance, or collections). * **Skills:** Strong verbal communication, persuasion, and basic PC proficiency. * **Documentation:** Possession of standard identification documents and an updated **Tax Status Certificate (CSF)**. * **Your Responsibilities:** * Provide telephone customer service to clients with active investment accounts Conduct platform-based customer follow-up and retention Advise on opportunities to diversify or increase their capital Persuade clients to reinvest and remain active in our products **Schedule and Location** * **Monday to Friday:** 7:00 am to 5:00 pm. * **Saturdays:** 8:00 am to 2:00 pm. * **Sundays:** Fixed day off. * **Work Area:** Av Xola, Col del Valle (Reference: Metrobus Amores and Metro Ethiopia) **Desired Education Level:** Upper Secondary **Desired Experience Level:** Entry Level **Departmental Function:** Commercial / Sales **Industry:** Call Centers / Telemarketing **Skills:** * Results-oriented * Objection handling * CRM usage * Sales * Negotiation *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d40109400000350019705b\&source\=indeed*