Support Engineer (GCP & OCI)

Description

Job Summary: This role provides first- and second-level support for Google Cloud Platform and Oracle Cloud Infrastructure, ensuring operational continuity and resolving incidents. Key Highlights: 1. GCP and OCI Support 2. Incident Management and Monitoring 3. Automation with Scripting Job Description: **Work Mode:** Remote This role will be responsible for providing first- and second-level support on **Google Cloud Platform and Oracle Cloud Infrastructure (OCI)**, ensuring service operational continuity, proactive resource monitoring, and incident resolution per defined SLAs. **Key Responsibilities** * **Monitoring** * Monitor the status of resources and services in GCP and OCI using observability tools (Cloud Monitoring, Azure Monitor, OCI Monitoring, Prometheus, etc.). * Detect real-time alerts and anomalies, escalating per established procedures. * **Incident Management** * Respond to, diagnose, and resolve incidents related to compute, networking, storage, and managed cloud services. * Escalate to L3 or engineering teams when specialized support is required. * Document incidents, root causes, and resolutions in the ticketing tool. * **Backup & Recovery** * Monitor and validate execution of automated backups in GCP and/or OCI (plus: Azure) * Perform data restorations under defined procedures. * Ensure compliance with retention policies and business continuity requirements. * **Basic Networking** * Support configuration and validation of virtual networks, subnets, firewall rules, and load balancers. * Conduct initial diagnostics for connectivity issues (ping, traceroute, nslookup, telnet). * Support management of VPNs and network peering across cloud environments. * **Cloud Resource Management** * Create, modify, and delete resources (VMs, storage buckets, DBs, load balancers, etc.) under established governance and automation policies. * Assist in implementing tagging and compliance standards. * **Automation and Tools** * Execute basic scripts and playbooks (PowerShell, Bash, Python, Terraform/Ansible) for repetitive operational tasks. * **Support and Communication** * Interact with internal teams and customers to deliver clear and timely technical support. * Prepare status and incident reports. * Participate in on-call rotations as scheduled. **Minimum Requirements** * **Education**: Technical or engineering degree in Computer Science, Systems, Telecommunications, or related field. * **Experience**: * 1–2 years in IT operations or support roles, preferably in cloud environments. * Prior experience in monitoring, troubleshooting, and incident management. * **Technical Knowledge**: * Basic understanding of operating systems (Windows/Linux). * Networking (TCP/IP, DNS, routing, firewall). * Fundamentals of cloud computing and IaaS/PaaS services in **GCP** and **OCI** (plus: **Azure**) * Basic familiarity with ticketing tools (ServiceNow, JIRA, Remedy or similar). * Familiarity with ITIL (Incidents, Problems, Changes). * **Desirable / Plus**: * Entry-level certifications: OCI Foundations and GCP Associate Engineer (plus: Azure Fundamentals) * Scripting knowledge (PowerShell, Bash, Python). * Familiarity with cloud security and compliance concepts. **Personal Competencies** * Analytical ability and problem-solving orientation. * Organization and discipline in managing incidents and changes. * Clear and effective communication, both oral and written. * Proactivity and willingness to learn new cloud technologies. * Teamwork and collaboration in distributed environments. Salary: $26,000.00 - $28,000.00 per month Work Location: Remote employment