Call Center Assistant Manager

Description

Position Summary: Lead and ensure comprehensive customer service operations by managing performance indicators, resources, and proposing process improvements. Key Highlights: 1. Manage the department's budget and resources 2. Define and monitor performance indicators 3. Propose process and operational improvements **Job Description** ---------------------- Lead and ensure comprehensive customer service operations through management of performance indicators and resources. Define and monitor performance indicators Manage the department's budget and resources Propose process and operational improvements **Candidate Requirements** -------------------------- * Call center management * Operational team management **Selection Process** ------------------------ The selection process is conducted via Aira, a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and answer the requested questions and/or tests 4\. Attach required documents Once you complete the above steps, if your profile matches the position, we will contact you by email (via Aira) or by mobile phone to proceed with the in-person stage of the process. **About Us** ------------------ WE ARE A 100% MEXICAN COMPANY, THE NUMBER ONE RETAILER IN OUR COUNTRY. OUR REPUTATION IS THE RESULT OF THE TALENT AND COMMITMENT OF THOUSANDS OF PEOPLE WHO HAVE BUILT OUR HISTORY AND POSITIONED US AS MEXICO'S 4TH MOST IMPORTANT EMPLOYER. THE BEST TALENT IS ONLY AT SORIANA! "At Organización Soriana, we operate under a principle of equal opportunity; therefore, there are no exclusion criteria based on ethnic or national origin, gender, age, sexual orientation, disability, social status, religion, sexual preferences, or marital status, as stipulated in Article 2 of the "Federal Labor Law." Additionally, it is prohibited to request medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as requirements for hiring, continued employment, or promotion."