OPERATIONAL AND INFORMATION SOLUTIONS ANALYST

Description

Job Summary: Operational and Information Solutions Analyst to provide support and continuous monitoring for automated processes, ensuring their proper operation and efficiency. Key Highlights: 1. New and interesting challenges in your role 2. Driving the country's transformation and innovation 3. Collaborating with development and business areas **Location:** MEXICO CITY, Mexico City, MX **Category:** Administration **Requisition ID:** 121687 **Operational and Information Solutions Analyst.** **(TLAPAN, CDMX)** At Banorte, we seek unique, strong, and extraordinary talent to drive the country's transformation and innovation, becoming a powerful ally to grow robustly with Mexico. We firmly believe that solidarity, innovation, respect, loyalty, and responsibility are the perfect formula to become the best team in the financial sector. **Job Objective:** Provide operational support and continuous monitoring for automated processes across multiple areas, ensuring their proper operation through maintenance, analysis, and incident resolution activities, thereby guaranteeing continuity and efficiency of automated processes. Each day, you will face **new and interesting challenges** within your role, where you will be responsible for: * Analyzing, diagnosing, and resolving incidents reported by various user areas. * Performing preventive and corrective maintenance on automated processes. * Identifying root causes of recurring failures and proposing improvement actions. * Tracking support tickets and requests until resolution. * Collaborating with development and business areas to ensure automation stability. * Assisting in validation of changes and deployments in production environments. **Requirements:** * Education: Bachelor’s degree or Engineering in Systems, Computer Science, Information Technologies, or related field. * Basic/intermediate knowledge of: + Support for production applications + Incident analysis and troubleshooting + Automated processes or RPA + Ticket management (ServiceNow, Jira, Remedy, or similar) + SQL \- log analysis (desirable) + Oracle * Experience in operational or support environments (1–2 years desirable). * Willingness to travel. No * Willingness to relocate. No At Grupo Financiero Banorte, we foster a culture of inclusion, respect, and equity. All individuals interested in joining our team are considered based on objective criteria related to their talent, experience, and skills. Our commitment is to ensure transparent selection processes.