Intake Specialist

Description

**About Us:** PROVE Partners and Allira are redefining what legal and medical funding support should look like for plaintiffs, law firms, and medical providers across the United States. Founded in 2003, PROVE Partners is a patient\-centric healthcare finance and complex claims administration company specializing in medical lien funding and personal injury support services. PROVE helps injury victims access the medical care they need during one of the most difficult times in their lives. Allira was founded with a different vision for the legal finance industry — one focused on long\-term partnership, stability, and people\-first service. Rather than building for an eventual exit, Allira was built to become a permanent, trusted resource for law firms, plaintiffs, and providers for decades to come. Together, PROVE and Allira provide: * Medical lien funding * Pre\-settlement funding solutions * Plaintiff support services * Revenue cycle and operational solutions for providers * Technology and workflow solutions for law firms At Allira, we believe progress is personal. We are committed to raising the standard of legal financing and support by putting integrity, communication, and long\-term partnership at the center of everything we do. **Mission:** We help injury victims at their greatest time of need while supporting law firms and providers with operational excellence, integrity, and long\-term partnership. Core Values: We strive to make an IMPACT on the lives of the clients we serve and the team we build. * **I** \= Innovate Daily * **M** \= More with Less * **P** \= Pursue Growth and Learning * **A** \= Accountability * **C** \= Communication * **T** \= Teamwork **Job Summary:** The Intake Specialist serves as the first point of contact for plaintiffs, and law firms, contacting Allira. This role is responsible for answering inbound inquiries, gathering application and case information, assisting with intake processing, and delivering a high level of customer service throughout the intake experience. The Intake Specialist plays a critical role in creating a positive first impression for clients while ensuring accurate and timely information is collected and routed appropriately. This position requires strong communication skills, professionalism, empathy, attention to detail, and the ability to manage multiple tasks in a fast\-paced environment. This is a fully remote contractor position supporting U.S. business hours between U.S. PST and EST time zones. Compensation: $800 – $1,200 USD per month **Job Duties:** * Answer inbound phone calls and respond to client inquiries professionally and efficiently * Assist plaintiffs, and law firms with application and intake\-related questions * Gather and document case details accurately within company systems * Create and update intake records in Salesforce and other internal platforms * Route cases and inquiries to the appropriate operational teams * Assist with obtaining required intake documentation and information * Deliver exceptional customer service while handling sensitive and often emotional conversations * Meet established productivity, responsiveness, and quality expectations * Assist with administrative and operational support tasks as assigned * Collaborate closely with Case Managers, Account Executives, Contracting, and Operations teams * Represent the values and professionalism of both PROVE and Allira in every interaction **Ideal Candidate Profile:** Compassionate * Caring professionals aligned with our mission of helping people during difficult situations Positive Attitude * Friendly, professional individuals who take pride in helping others Team Player * Professionals who work collaboratively and support the broader team when needed Customer Service Focused * Professionals who remain calm, empathetic, and solution\-oriented during difficult conversations Detail Oriented * Organized professionals capable of accurately documenting information and following processes Adaptable * Professionals comfortable operating in a fast\-paced and evolving environment Accountable * Reliable professionals who take ownership of their work and follow through consistently Professional Communication * Individuals capable of communicating clearly, confidently, and respectfully across all interactions **Skills:** Communication: Written * Strong written English skills * Ability to draft professional and grammatically correct emails and notes Spoken * Clear and professional phone communication skills * Ability to communicate effectively with plaintiffs, attorneys, providers, and internal teams **Experience:** * Prior customer service, call center, intake, legal support, healthcare, or administrative experience preferred * Prior experience handling high phone volume environments preferred * Experience working remotely preferred * Ability to multitask across phone calls, systems, and documentation simultaneously * Experience in personal injury, healthcare, legal funding, or medical scheduling is a plus but not required **Technical:** Seeking proficiency in: * Windows operating systems * Microsoft Teams * Microsoft Word and Excel * Salesforce * Zoom * Adobe Acrobat * Web\-based systems and CRMs **Languages:** * English required **Disclosures:** PROVE Partners and Allira are Equal Opportunity organizations committed to creating an inclusive and supportive workplace environment. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or gender identity. Job Types: Full\-time, Contract, Permanent Pay: $13,842\.38 \- $20,763\.56 per month Work Location: Remote