NOC Engineer – Network Monitoring

Description

Job Summary: We are seeking an NOC Engineer with experience in network monitoring, support, and administration, focusing on problem resolution and customer service. Key Highlights: 1. Access to certifications and training courses from leading brands. 2. Excellent work environment and long-term professional development. 3. Operational freedom to balance work and personal life. **IT Recruitment seeks an NOC Engineer – Network Monitoring in Tlalpan, Mexico City** ------------------------------------------------------------------------------------- **About Us** * A solutions integrator specializing in networking and security — a distinctive, unique, and above all innovative company; we are partners of Cisco, Google Telcos, Ruckus, Aruba, SonicWall, and Fortinet; we deliver networking and security solutions for large shopping malls, airports, transportation systems, etc. We seek a high-level engineer for unified network support and monitoring in an NOC environment. **Our Value Proposition** * We focus on people — with us, you’ll receive operational support, coaching, and team integration activities, and you’ll also have: * Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc. * An excellent work environment, with real mid- and long-term development opportunities. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Value Proposition** An excellent work environment, mid- and long-term development, plus extensive training and hands-on experience — we offer: * **Starting salary** of 23,000 to 25,000 MXN (direct contract), statutory benefits, and extensive training. * **Working hours**: Monday to Friday, 8:00 AM to 5:00 PM. * **Work location**: On-site, offices in Tizapán San Ángel, Coyoacán. **What We’re Looking For** * Minimum 2–3 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Security and Network Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst. * Availability to support customers and incidents, with a service-oriented mindset. First-level support experience required; second-level support is preferred. * Ticket management via ticketing platforms such as BMZ, Aranda, Zendesk, Ivanti, etc. * Two years of experience administering, maintaining, configuring, and monitoring LAN, WLAN, WAN, SD-WAN, mesh networks, network controllers, access points, switches — especially troubleshooting. * Experience with equipment from TP\-Link, Asus, Cisco, Netgear, Linksys, Ruckus, Ubiquiti, Aruba, etc. * Two years of experience in unified network monitoring, inventory control, and reporting on usage, traffic, etc. Familiarity with tools including: Ruckus (Network Director, SmartZone, SmartCell Insight [SCI]), Aruba Central HPE, SolarWinds Observability, Datadog Network Monitoring, Paessler PRTG Network Monitor, LogicMonitor, ManageEngine, Gigamon, Riverbed, etc. * Knowledge of telephony or Unified Communications solutions/services such as Cisco, Avaya, Genesys, Mitel, Grandstream, etc. * Desired: knowledge of Windows and Linux servers. * Basic understanding of root cause analysis and ITIL. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Network monitoring and support * Firewall, Wi-Fi interface protocols * Access point, router, telephony * LAN, WAN, WLAN, Wireless, Wi-Fi * Aruba, Meraki, servers *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a037bb17f00004100fbb1d8\&source\=indeed*