Customer Service Representative

Description

Summary: The Super Patch Company is seeking a bilingual Customer Service Representative to support customers in Mexico and the US, handling inquiries and ensuring satisfaction. Highlights: 1. Support customers in Mexico and US markets 2. Resolve issues and ensure customer satisfaction 3. Collaborate with team members for a positive customer experience * **Job Type:** Full\-time * Compensation – MXN 10,000 \- 20,000 for relevant experience and skilled candidate * **10 days of paid vacation per year** · **Location:** Remote/On\-site/Hybrid (flexibility is available) – within Mexico * Start date: Immediate * Working hours: **9:30 a.m. – 6:00 p.m. CST (Mexico City time)**, Monday to Friday. * **Reports to:** Customer Service Supervisor located in either in US / Canada * No. of positions: 2 * Bonus – not applicable **About the role** The Super Patch Company is seeking a **bilingual** Customer Service Representative to support our customers in the Mexico and US markets. The ideal candidate is fluent in English and Spanish (read, write and speak) and has experience working in a fast\-paced call center environment. **Responsibilities** * Handle inbound and outbound customer calls in both English and Spanish. * Respond to customer inquiries about products, orders, and account issues in a professional, timely manner. * Document all customer interactions accurately in the CRM or ticketing system. * Follow established procedures to resolve issues, escalate complex cases when needed, and ensure customer satisfaction. * Collaborate with team members and other departments to support a positive customer experience. * Maintain a high level of product knowledge and stay current on company policies and promotions. **Requirements** * Bilingual: **fluent English and Spanish** – read, write, and speak. * At least 5 years of experience in a **call center environment**. * Strong verbal and written communication skills and a customer\-focused attitude. * Comfortable working with computers, multiple systems, and learning new software. * Ability to work full\-time during weekdays (Mon – Fri) for the specified hours in the CST (Mexico City) time zone. **Assets (nice to have):** * Previous experience working with a **multilevel marketing (MLM) / direct sales / network marketing** company. * Previous call center experience with a **US\-based company**. Sueldo: $10,000\.00 \- $20,000\.00 al mes Lugar de trabajo: Empleo remoto