Customer Service / Call Center

Description

Job Summary: We are seeking Technical Support and Customer Service Executives to provide telephone and digital channel support and follow-up to users, resolving issues and escalating incidents. Key Highlights: 1. Customer service and first-level technical support 2. Tracking and resolution of reports and incidents 3. Paid training and job stability A growing company is seeking **Technical Support and Customer Service Executives** to provide telephone and digital channel support and follow-up to users. Requirements * Completed high school diploma or technical degree. * Minimum 6 months of experience in customer service, call center, or technical support. * Strong verbal communication skills and service-oriented attitude. * Basic computer and Microsoft Office proficiency. * Ability to resolve problems and track incidents. * Availability to work on-site in Polanco. Responsibilities * Customer service via telephone and email. * Tracking and resolution of reports and incidents. * Providing first-level technical support. * Escalating cases when necessary. * Recording and updating information in the system. * Timely follow-up on tickets and requests. Available Shifts (fixed) 6:00 am to 2:00 pm 3:00 pm to 11:00 pm 10:00 pm to 6:00 am We Offer * Competitive salary. * Statutory benefits. * Paid training. * Job stability. Interested candidates should apply through this channel with an updated CV. Salary: $12,000\.00 per month Work Location: On-site employment