Customer Relationship Specialist

Description

Summary: The Customer Relationship Specialist controls and ensures the integrity of fixed assets, manages client communication, invoicing, and sales analysis. Highlights: 1. Ensures integrity of fixed assets (physical, accounting, tax) 2. Manages client communication, invoicing, and negotiation 3. Analyzes sales budget and manages product quality complaints **CUSTOMER RELATIONSHIP SPECIALIST** Our Customer Relationship Specialist is responsible for controlling and ensuring the integrity of fixed assets from physical, accounting, and tax standpoints. **Responsibilities:** * Maintain control of communication with the client by channeling information provided by internal departments according to their requirements. * Timely follow\-up on invoicing to ensure prompt payment. Overdue invoice status tracking. * Handling, negotiation, and justification with clients (obsolete materials). * Analysis of the company's sales budget (in coordination with internal departments and KAMs) to ensure compliance. * Channel product quality complaints and follow up to ensure they are addressed in a timely and proper manner by the parties involved. * Manage and ensure compliance with agreements between KDC and the client; negotiate required changes when necessary. * Monitor and follow up on client priorities (productive – informative). * Control and management of the KPIs established for the department. * Monthly sales reporting to clients and corporate. * Quotation of special requirements (samples, TSPR, etc.). * Creation of productive material views. * Set up Sold\-to and Ship\-to accounts according to each Vendor Code. * Creation of packing lists when required by the client and/or sales and provide shipment status updates. * Maintain price records in SAP according to approvals between the client and the Key Account Manager. * Execution of the disposal and destruction process for obsolete materials. * Follow\-up on OSMI/SLOB according to each client's needs (monthly, bi\-monthly, quarterly, etc.). * Billing status vs. projection vs. budget analysis. * Prepare and maintain the OTIF report. * Implement necessary changes in SAP within the Frozen Zone according to each client's requirements. * Share with the client the deltas of materials below MOQ and/or related to transportation, generated based on their demand. * Upload client Forecast and Sales Orders into SAP. ### **View details** Type of contract: **Permanent job** Career level: **Employee** ### **Skills required** * Fluency in English is a prerequisite (90%) * Bachelor's degree in international Trade, International Business, Business Administration, or Industrial Engineering, and/or equivalent proven experience. * 2\+ years of experience in a similar role with focus on Management and negotiations with external clients, Launch of new projects, ERP management and inventory control. * SAP * Advanced Excel * Good communication and interpersonal skill *Zobele by kdc/one is an Equal Opportunity Employer and as such, treats all applications equally and recruits purely on the basis of skills and qualifications.*