Customer Engagement Officer

Description

* Job Reference: 2783347081\-2 * Date Posted: 22 May 2026 * Recruiter: Hamilton Woods * Location: City, Manchester * Salary: £35,000 to £36,000 * Sector: Creative \& design, Marketing, Print * Job Type: Contract **Job Description** ------------------- **Customer Engagement Officer** **Fixed Term Contract, 2\+ years** **36,000** **Manchester** Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face\-to\-face channels. **Duties and Responsibilities of the Customer Engagement Officer:** * Develop and deliver clear, engaging communications across digital, print, social media, web and face\-to\-face channels. * Produce resident\-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity. * Maintain accurate and up\-to\-date project information across websites and digital platforms. * Plan and deliver community engagement activities including consultations, workshops, drop\-ins, surveys and online events. * Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback. * Gather and analyse customer insight to support project decision\-making, service improvements and resident outcomes. * Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners. * Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements. **Essential Requirements of the Customer Engagement Officer:** * Higher education CIPR or CIM certificate and/ or marketing or communication related degree * Full UK Driving Licence To be considered for this exciting role, please contact Lucie Houston \- Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 \- 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful