Job Summary: We are seeking a professional to monitor, analyze, and optimize processes, manage resources, and resolve issues in a dynamic environment. Key Highlights: 1. Real-time monitoring and trend analysis 2. Process optimization and resource management 3. Technical problem resolution and adaptability **SALARY:** $11,000.00 NET **WORK SCHEDULE:** Monday to Friday, 9:00 AM to 7:00 PM **EDUCATION:** Business Administration, Industrial Engineering, Systems, Information Technologies or related fields (incomplete degree) Work experience in the position: 2 years **REQUIRED KNOWLEDGE:** * IMS (Integrated Management System ISO 9001-2015 and ISO 27001-2022) * Corporate strategy * Labor legislation and regulations * Monitoring Tools: Familiarity with real-time monitoring platforms, call management systems, and performance reporting software. * Data Analysis: Ability to interpret large volumes of operational data and generate detailed, understandable reports. * Technical Problem Resolution: Ability to quickly identify and resolve operational and technical issues in coordination with other teams. **ADDITIONAL QUALIFICATIONS:** * Proactivity: Ability to anticipate problems and take corrective actions without constant supervision. * Multitasking Ability: Capability to handle multiple tasks simultaneously without compromising work quality. * Results Orientation: Focus on achieving call center operational objectives, such as service levels, response times, and customer satisfaction. * Adaptability: Ability to adapt to changes in workload volume, tools, or call center processes. **RESPONSIBILITIES:** * Real-time monitoring * Trend analysis * Reporting and reports * Process optimization * Resource management and problem resolution Employment type: Full-time Salary: $10,000.00 - $11,000.00 per month Benefits: * Option for an indefinite-term contract Work location: On-site employment