IMMEDIATE HIRING!! We are a leading company in the banking/financial sector and we want your talent as a **Fraud Prevention and Dispute Resolution Analyst** to work directly in our call center WHAT ARE WE LOOKING FOR? * Minimum 6 months of experience in banking call center campaigns (customer service, collections or sales) or customer service campaigns * Basic knowledge of dispute resolution and fraud prevention processes * Up-to-date basic documentation * Strong communication skills and passion for customer service RESPONSIBILITIES * Follow-up on customer dispute cases and resolution processes * Analysis of patterns and fraudulent behaviors to identify potential risks and implement preventive actions BENEFITS WE OFFER YOU * Monthly base salary ranging from $8,600 to $11,000 depending on your experience * Monthly performance-based bonus scheme * Direct employment with the company * Statutory benefits and immediate social security enrollment * Grocery vouchers * Dining vouchers * Savings fund * 100% paid training * Company transportation to the metro * Partnerships and discounts with gyms, restaurants, schools and more * Opportunities for growth and development within the company * Medical service AVAILABLE SCHEDULES Monday to Sunday with a rotating day off on weekends * 09:00 am to 06:00 pm * 12:00 pm to 9:00 pm * 01:00 pm to 10:00 pm Schedules subject to availability and experience WE ARE LOCATED AT: Forum Naucalpan, just 10 minutes from Cuatro Caminos/Panteones metro station and 2 minutes walking from Periférico Don't wait any longer—join our team