Document Analyst

Description

Job Summary: We are seeking a Customer Service Analyst to resolve issues, track cases, and maintain complete files for vehicle-related procedures and auto insurance matters. Key Highlights: 1. Key role in ensuring service experience and timely processes. 2. Real impact: clarity for the customer, on-time delivery, and measurable results. 3. Development of skills in service and document management. **Customer Service Analyst (Auto Insurance / Vehicle Procedures) – On-site** **Net salary:** $12,400 per month **Schedule:** Monday to Friday **Position type:** Full-time **Work location:** On-site (Barranca Del Muerto, CDMX) Job Description We are looking for a **Customer Service Analyst** who enjoys resolving issues, tracking cases, and keeping everything organized. This role is critical to ensuring a robust service experience, complete case files, and timely processes—especially for vehicle-related procedures within the **auto insurance** sector and cases involving **accidents/total loss**. If you have experience working at insurance companies and enjoy structured work environments, document control, and high-quality customer service, you can make a real impact here: clarity for the customer, on-time delivery, and measurable outcomes (KPIs). Position Objective Provide comprehensive service and advisory support to internal and external customers throughout vehicle-related procedures and formalities; validate administrative documents; enter data; manage databases; and monitor KPIs. Main Responsibilities * Handle inquiries from internal and external customers via phone, email, and other channels, providing timely follow-up for each case. * Validate and collect administrative documentation (vehicle ownership records, identification documents, internal forms). * Compile case files accurately and on schedule, based on the client’s checklist. * Manage requirements for documenting total loss due to accidents (theft or collision). * Operate the SIGESVE system to track procedures and payments. * Generate control, management, and outcome reports for assigned cases. * Advise customers with viable alternatives to effectively resolve their cases. * Monitor and report KPIs to ensure quality and continuous improvement. Requirements * Age: 22 to 50 years old. * Minimum 2 years of customer service experience (mandatory). * Knowledge of auto insurance. * Experience in insurance companies (preferably in accident claims or total loss cases). * Familiarity with vehicle-related procedures and documentation. * Proficiency in Excel. * Clear communication (verbal and written), organizational skills, and attention to detail. What We Offer * Monthly net salary: $12,400 * Monday to Friday * A role with constant follow-up, high exposure to core processes, and opportunities to develop service and document management skills If you seek a position where your follow-up and attention to detail truly make a difference, apply through this channel. Position type: Full-time Salary: $12,000\.00 \- $14,000\.00 per month Work location: On-site employment