**POSITION: IT Infrastructure Analyst \- Linux \& Storage** **YOUR DREAM JOB STARTS HERE!** **JOIN THE FAMILY!** As a leading global provider of comprehensive frozen food solutions, our portfolio includes creative solutions geared towards helping food industry professionals focused on everything a family makes possible. Rich's®: Endless possibilities. A family. Focused on attracting and retaining the most talented people. **SKILLS/EXPERIENCE:** * Bachelor’s degree in Computer Science or related field. * **3\-5 years of experience in IT infrastructure** analysis and support. * Strong knowledge of IT infrastructure, including **Linux OS (RHEL/CentOS/Ubuntu), servers, storage solutions, and protocols (iSCSI, Fibre Channel, NFS, SMB), as well as virtualization technologies (VMware, Hyper\-V).** * **Experience managing SSL/TLS certificates and cloud platforms (AWS, Azure).** * **Ability to develop and maintain automation scripts (Bash, Python, Ansible).** * Proficient in troubleshooting and resolving IT infrastructure issues. * Strong communication and interpersonal skills for effective cross\-functional collaboration. * Skilled in prioritizing and managing multiple tasks and projects simultaneously. * Knowledge of ITIL framework and best practices. * Location **Cuajimalpa (hybrid work)**. * Conversational **English** required. * Valid U.S. visa required. * Apply with an **updated resume** to be considered in the process. **OBJECTIVE OF THE POSITION:** To analyze, design, implement, and maintain enterprise IT infrastructure systems, ensuring reliability, security, and efficiency. This role aims to provide technical support to end\-users, both onsite and remotely, while troubleshooting infrastructure\-related issues. Additionally, it contributes to the planning and execution of new infrastructure projects and upgrades, as well as the configuration, installation, and support of day\-to\-day operations for Linux OS servers and storage solutions. **KEY RESPONSIBILITIES:** * **Administer and support IT infrastructure systems and services related to Linux OS, SAN (Storage Area Network), and NAS (Network Attached Storage) systems.** * **Assist in the design, implementation, and maintenance of scalable and secure IT infrastructure systems and services.** * Perform and oversee server and web certificate lifecycle management, including renewals and deployments. * Ensure system and server security compliance with policies and regulations by keeping infrastructure up to date and monitoring storage performance and capacity. * **Provide technical support to end\-users and participate in on\-call rotation to troubleshoot and resolve issues related to IT infrastructure systems and services (Linux \& Storage).** * Participate in IT infrastructure projects and initiatives. * Develop and maintain documentation for IT infrastructure systems and services. * Ability to travel up to 25% as required for onsite support and installations. **POSITION OFFER:** As a family\-owned business, taking care of our associates is a top priority. That's why we provide benefits and tools to help you balance work\-life integration: * Competitive compensation. * Opportunities for professional development. * Be part of a values\-oriented culture. * Volunteer opportunities and community impact. **SELECTION PROCESS:** The talent attraction team will be evaluating your professional profile based on your application. If you achieve compatibility between your profile and the position, we will contact you by email to integrate you into our selection process At Productos Rich and its subsidiaries, we are committed to an equal employment opportunity policy and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity, sexual orientation, marital status, or any other legally protected basis recognized by federal law, state or local. The information collected by this application is solely for determining suitability for employment, verifying identity, and maintaining employment statistics of applicants. Job Type: Full\-time Pay: $40,000\.00 \- $50,000\.00 per month Application Question(s): * What is your expected salary? * In minutes, How long does it take you commute to Cuajimalpa? * What is your level of proficiency in English? Work Location: Hybrid remote in 05000, Cuajimalpa, CDMX