Job Summary: We are seeking a professional to serve as the primary point of contact for customers, ensuring an exceptional experience and smooth operations. Key Highlights: 1. Manage customer onboarding and handle daily inquiries. 2. Act as the escalation point for customers with in-depth knowledge. 3. Build strong relationships with customers across all operational lines. **About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self\-service availability for financial institutions and retailers across the globe. We are seeking a professional who can serve as the primary point of contact for smaller and mid\-complexity accounts, ensuring an exceptional experience and smooth operations. **Key Responsibilities** * Manage customer onboarding and handle basic day\-to\-day inquiries. * Collaborate with the Sales team and customers, using analysis and reporting to identify process and system improvements. * Coordinate product installation and delivery activities, ensuring customer satisfaction. * Document deviations from contract terms or internal policies. * Act as the escalation point for customers, possessing broad knowledge of the services provided. * Build and maintain strong relationships with customers across all operational lines. * Support resolution of less complex issues, applying judgment and experience. * Assist in the sales process and contract lifecycle management. **What We’re Looking For** * Strong communication skills and customer orientation. * Ability to solve problems and coordinate with internal teams. * Experience handling data, reporting, and project tracking. * Proactive attitude and solution\-focused mindset. If you’re interested in joining a dynamic team and contributing to the customer experience, apply now! Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal\-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job\-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.