Job Summary: Ensure resolution of service failures through assignment, control, and tracking of requests to meet deadlines and requirements. Key Responsibilities: 1. Ensure resolution of service failures 2. Control and tracking of request handling Ensure service failure resolution is carried out within established parameters through assignment, control, and tracking of request handling by work crews, with the objective of meeting both timing and quality requirements. Employment Type: Full-time Salary: Starting at $9,200.00 per month Benefits: * Savings fund * Life insurance * Grocery vouchers Work Location: On-site employment