Customer Service Executive

Description

Job Summary: We are seeking a professional to prospect, follow up with, and serve clients in the logistics and port sector, including social media management and content creation. Key Highlights: 1. Growth opportunity in the logistics and port sector 2. End-to-end customer management and digital marketing strategies 3. Development of visual content and brand-aligned copy Core Responsibilities: \* Prospecting and acquiring new clients (especially in the logistics and port sector). \* Following up with the current client portfolio to increase operational volume. \* Direct client service (quotations, inquiries, negotiation). \* Preparation and submission of commercial proposals. \* Coordination with operations to ensure service delivery. \* Identification of growth opportunities within existing accounts. \* Support for expansion strategies at ports such as Lázaro Cárdenas and Manzanillo. Marketing and Social Media \* Management of social media platforms (primarily Instagram and LinkedIn). \* Creation of visual content and brand-aligned copy. \* Planning of publication calendars. \* Design of materials (posts, presentations, corporate content). \* Monitoring of engagement and basic metrics. \* Adaptation of content for different audiences (clients, operators, executives) Skills: * Corporate image * High sense of responsibility * Organized * Effective communication with clients and suppliers * Problem-solving ability * Managing order and delivery tracking * Basic English * **Working Conditions:** * Monday to Friday, 09:00 AM to 06:00 PM (Saturday off) * One-hour lunch break * Statutory benefits Salary: $6,970.00 \- $20,085.92 per month Benefits: * Savings fund * Maternity leave exceeding statutory requirements * Sick leave * Company parking * Free parking * Flexible working hours * Option for indefinite-term contract * Life insurance * Company phone * Free uniforms * Grocery vouchers Work Location: On-site employment