Online Commerce Operations: Operations / E-Commerce

Description

Job Summary: Manages daily operations across e-commerce channels, ensuring timely shipments, accurate inventory, customer service, and catalog positioning. Key Highlights: 1. End-to-end e-commerce management (Mercado Libre, Amazon, Liverpool) 2. Listing optimization to maximize visibility and conversion 3. Shipping logistics coordination and inventory management Job Objective: To manage daily operations of e-commerce channels (Mercado Libre, Amazon, Liverpool), ensuring shipments, inventory, customer service, and catalog positioning. KEY RESPONSIBILITIES: Shipping logistics, reverse logistics. Customer service. Product cataloging, listing optimization. Updating the Liverpool marketplace. SKILLS: Seller Central and Mercado Libre Seller platforms. Basic Excel and Office Suite. Basic SEO and online sales platforms. University degree preferred. KEY ACTIVITIES: Shipping Logistics: Inventory analysis, shipping label generation, and pick & pack coordination with warehouse. Reverse Logistics: Daily returns management and bulk return handling. Customer Service: Responding to post-sale messages, inquiries, and invoicing requests on platforms. Product Cataloging: Adding, modifying, and releasing products on marketplaces. Listing Optimization: Continuous improvement of titles, keywords, images, and attributes to maximize visibility and conversion. Liverpool Channel: Periodic inventory control and monthly promotion updates. Operational Tracking: Identifying and reporting inventory discrepancies and shipping costs. EXPERIENCE: Minimum 2 years operating e-commerce platforms (Mercado Libre, Amazon, or others). Proven experience in logistics, inventory management, customer service, and listing optimization. KNOWLEDGE: Seller Central (Mercado Libre and/or Amazon), Intermediate Excel, courier service management, marketplace SEO fundamentals (keywords, images, attributes). KEY COMPETENCIES: Organization and time management. Attention to detail. Basic analytical ability. Results orientation. Ability to handle multiple tasks and channels simultaneously. EDUCATION: High school diploma required. Bachelor’s degree in Business Administration, Digital Marketing, Logistics, or related field preferred. Salary: $14,000.00 – $18,000.00 per month Benefits: * Transportation allowance or service * Company parking * Cafeteria service Workplace: On-site employment